Happy elderly couple with colorful sunglasses and floral shirts, enjoying good friendships, user journey, and meandering course.

Good friendships build over time, user journeys follow the same meandering course.

People get there in the end, don’t try to force them into a sale. They will come back. Your best friends spent a lot of time with you before they thought you were good enough to count. Why would business be any different?

Author: Clint Griffin has spent 30 years shaping marketing and advertising across Africa, the Middle East and New Zealand. He believes in lifelong education and is dedicated to making marketing that works. Which means making complex things simple.