User journey map from email and phone to TV and outdoor activities. Visualizing customer experience and digital marketing touchpoints.

User Journeys are one of the most powerful tools you have.

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by

Clint Griffin
in

Author: Clint Griffin has spent 30 years shaping marketing and advertising across Africa, the Middle East and New Zealand. He believes in lifelong education and is dedicated to making marketing that works. Which means making complex things simple.